Research

The latest whitepapers from Livework and its partners

Livework Insight strives for meaningful collaborations with researchers and companies. Together we select topics that are of interest for research and the industry, and look for patterns and solutions. Whitepapers are the result of such collaborations. They are in-depth pieces of research that analyse topics thoroughly and suggest future directions.

Research

The Livework NHS status report
Ben Reason, Lindy Young, Liz Watson, Alvaro Curto, Annie Maxted

The Livework NHS status report

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Customer centric transformation is a journey, not a destination
Marzia Aricò, Cristina Tamburello

Customer centric transformation is a journey, not a destination

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Service design voor de menselijke maat binnen de overheid
Caroline Beck

Service design voor de menselijke maat binnen de overheid

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Customer centricity by design
Angela Mancini, Marzia Aricò

Customer centricity by design

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Innovation is a marathon, not a sprint
Wim Rampen

Innovation is a marathon, not a sprint

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Accelerating digital impact
Ben Reason, Wim Rampen

Accelerating digital impact

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Service innovation in 21st century cities
Erik Roscam Abbing

Service innovation in 21st century cities

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A Servitization Mindset: Five guidelines to stimulate a shift from a product to service focussed mindset
Erik Roscam Abbing, Anna van der Togt

A Servitization Mindset: Five guidelines to stimulate a shift from a product to service focussed mindset

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Servitization mapping: A practical tool to explore strategic directions in a servitization shift
Anna van der Togt

Servitization mapping: A practical tool to explore strategic directions in a servitization shift

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Servitization: Shifting from products, to product service bundles in B2B
Marzia Aricò, Anna van der Togt

Servitization: Shifting from products, to product service bundles in B2B

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