Tailored training

Tailored training

Fred Montijn
  • Fred Montijn
  • Service Design Lead
  • When:
  • Tuesday, 31 December 2019 at 10:00 am (CEST)
  • Where:
  • tbd with client, Discuss your training needs for 2019 and 2020 with us now

  • Pricing:
  • Call us for individual pricing

You want to learn how you can make your service stand out? You'd like to develop your team's abilities in the field of service design, customer-centricity and design thinking with a training tailored to your challenges?

Course description

We tailor courses specifically to meet your particular needs.

Our teams can cover a wide range of topics and offer training from half-day workshops to long-term coaching and capability programmes. This could include individual coaching, team development or a mixture of both. We have the knowledge and expertise to work with a broad range of people from various backgrounds, with different knowledge levels and/or existing service design expertise.

Learning objectives

At the end of this training your team will have developed understanding and skills to confidently tackle a service design project from kick off to implementation. In order for this training to have the highest impact and return for your investment, we design a programme over a period of time to ensure that your employees have enough space to put what they’ve learned into practice in their day to day work.

The training Service Design brought us valuable insights and knowledge in how following a structured approach can make a real difference in the value we create with and for our customers. And with the associated toolbox we are better equipped to find the real depth required to deliver a superior customer experience.

Robin Verlinde , Chapter Lead Customer Experience at Zilveren Kruis

Program preview

Example training package:

  • 1x expectations framing session
  • 3x 2 day blocks of face to face training on the service design process including its methodologies and tools
  • 1x relevant project the team works on during the training period
  • 4x coaching sessions
  • 1x evaluation session

Interested in a tailored training?

Get in touch to find out what we can do for your company and your team.

Get in touch