Service Design Fundamentals training 2020

Service Design Fundamentals training 2020

Liz LeBlanc
  • Liz LeBlanc
  • Associate Head of Design
  • When:
  • Thursday, 26 November 2020 at 10:00 am
  • Where:
  • Online, Online

  • Pricing:
  • £64,49 incl. VAT

You’ve heard about service design and want to understand more? You want to learn about its value and how you can start to develop a more customer-centric mindset?

Course description

This two part event will introduce you to the fundamentals of service design.

What we’ll cover:

  • Why services need to be designed
  • When to apply service design
  • Essential elements in the design process and basic service frameworks

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Learning objectives

At the end of this day, you’ll have gained an understanding of the role of service design, the key steps we take when designing services and what value this brings to customers and organisations. You will be able to talk about and pitch service design to your peers, managers, leaders, or clients.

A very good introduction to service design, at a level easily accessible for beginners!

Participant of Livework Academy, 2019

Programme preview

At home pre-task that covers: What are services? Why do they need to be designed? An overview of the design process and how it’s applied to services Reflection and activity to prepare for the live session.

Collaborative virtual session:

  • Putting knowledge into practice with service mapping
  • Sharing Livework case: service design in the real world
  • Live discussion and Q&A: How to overcome common obstacles and find opportunities to apply service design
  • This session will be recorded so participants can access and review the session later.

Price, date, time & location

  • £64,49 (incl. VAT)
  • 26 November 2020
  • 10.00 AM – 12.00 PM (GMT)
  • Online
Grab your ticket
Participants during service design fundamentals training in London, 2019.