An introduction to service design for health and care leaders
Training

An introduction to service design for health and care leaders

Liz Watson
  • Liz Watson
  • Business Partner
Practical:
  • When:
  • Friday, 25 October 2019 at 12:30 pm (CEST)
  • Where:
  • Livework Studio, London

  • Pricing:
  • Eurozone €253/ UK £254

Service design is a proven way to transform health & care services. Learn how it can be used to improve outcomes for both service users and health & care providers in this short course.

Course description

This half day event will introduce you to the fundamentals of service design for the healthcare and care system.
What we’ll cover:

  • Why services in health & care and beyond need to be designed
  • When to apply service design
  • A practical application of service design in health & care systems
Tickets

Learning objectives

At the end of this day, you’ll have gained an understanding of the role of service design in improving health & care systems, the key steps we take when designing services, and the value this brings to customers, organisations and health & care systems. You will be able to talk about and pitch service design to your peers, managers, leaders or communities.

Program preview

Afternoon:

  • Understanding change from a customer and patient perspective
  • Why services? The value of service design
  • Key elements of service design and when to apply them in health & care systems
  • Effective actions you can take today
Join this course