Service design basics training

Service design basics training

Jennifer  Bagehorn
  • Jennifer Bagehorn
  • Service Designer
  • When:
  • Thursday, 11 April 2019 at 2:00 pm (CEST)
  • Where:
  • Livework Studio, Rotterdam

  • Pricing:
  • Eurozone €253/ UK £254

You've heard about service design and want to understand more? You want to learn about its value and how you can start to develop a more customer-centric mindset?

Course description

This half day event will introduce you to the fundamentals of service design.

What we’ll cover:

  • Why services need to be designed
  • When to apply service design
  • The role of service design in a changing world

Learning objectives

At the end of this day, you’ll have gained an understanding of the role of service design, the key steps we take when designing services and what value this brings to customers and organisations. You will be able to talk about and pitch service design to your peers, managers, leaders, or clients.

It was great that you put a high emphasis on the service design mindset instead of just training us in the tools and methods.

Tatsuyuki Mikami , Chief Design Fellow at Toshiba

Program preview


  • Understanding change
  • Why service? The value of service design
  • Key elements of service design and when to apply them
  • Effective actions you can take today


Interested in joining this course?

Yes, I am interested in the training!

Upcoming training

  • London | March 15th 2019 | 14:00-18:00 | DONE
  • Rotterdam | April 11th 2019 | 14:00-18:00 |  DONE
  • Stay tuned for the next training!