Advanced service design training

Advanced service design training

Jennifer  Bagehorn
  • Jennifer Bagehorn
  • Service Designer
  • When:
  • Thursday, 7 November 2019 at 10:00 am - Friday, 8 November 2019 (CEST)
  • Where:
  • Livework Studio, London

  • Pricing:
  • Eurozone €1200/ UK £1200

You want to build on your professional service design skills to create valuable impact for your clients or your organisation?

Course description

This two day training will bring your service design skills to the next level.

What we’ll cover:

  • How to set up a service design project
  • How to plan and conduct more complex research that produces high quality insights
  • How to test and implement service concepts that will have real impact
  • Service design tools and methods from lifecycles, journeys and blueprints to prototyping and implementation methods
  • How to manage and sell service design projects

Learning objectives

At the end of the course, you’ll know how to manage service design projects more effectively and how best to select and apply the right tools and methods to your challenges. You’ll be able to advocate for a customer-centric approach in your organisation or with clients. You’ll have the confidence to apply the right methods to achieve high impact outcomes.

Service Design is about creating the ultimate customer experience. And if you really want to learn about it and develop your skills, you’re at the right place at Livework. With interesting cases and exercises they make you experience that you yourself are also perfectly capable of arriving at creative insights. It is not only an effective training, but also a lot of fun. Highly recommended!

Maaike Vernooij , Delta Lloyd

Program preview

Day 1 morning:

  • Project planning and management
  • User research and sensemaking deep dive

Day 1 afternoon:

  • Creating focus
  • Mapping journeys, creating blueprints, and identifying opportunity areas

Day 2 morning:

  • The true creative mind
  • Ideation and concept development

Day 2 afternoon:

  • Prototyping and implementation
  • How to sell service design internally


Interested in joining this course?

Register here

Upcoming training

  • Rotterdam | May 16th – 17th 2019 | 09:00-17:00 |DONE
  • London |  November 7th – 8th 2019 | 09:00-17:00 | Register