Insurers are missing opportunities to manage risk by making their customers better prepared. Nobody wants a claim. The core objective for everyone involved in insurance is avoidance of risk. Insurers who understand this can take the resentment out of customer relationships and create a real sense of working together.
By investing in good advice services, insurers create benefits for both themselves and their customers: they get lower costs and increased customer loyalty; customers get greater support and peace of mind. Ultimately, it means insurance expertise is used where it has greatest value: to help avoid the unexpected.