Bringing insurers closer to their customers

Bringing insurers closer to their customers

Insurers who are closer to their customers are more resistant to the increasing uncertainty that characterises society today. The Livework service design approach makes this possible.

Take aways
  • Contact us if you want to know how Livework has helped insurance companies stay ahead

Bring your insurance business closer to your customer

Four challenges
Livework is a globally operating boutique consultancy that helps insurers tackle four critical challenges:

  1. Focus on the customer experience and reduce operational & management costs
  2. Digital and agile transformation without surrender to technology
  3. Create competitive advantage, develop new propositions and markets at acceptable and manageable risks
  4. Making an impactful contribution to a sustainable future for people and the planet

We have been doing this since 2001 for insurers such as Gjensidige, Aviva, Zilveren Kruis Achmea, OHRA, Bibby Line and others. In addition, we have already helped hundreds of organizations in other sectors such as Banking, Telecom, Energy, Retail, Fashion, Automotive and Health with similar challenges.

Our clients in organizations
Our clients are located in all parts of organizations and are often responsible for a business unit, grid or product line, continuous improvement or customer experience program, digital transformation, IT & Services, innovation, product management or (marketing & sales) strategy.

What they have in common is that they recognise that the perspective from the customer is a connecting factor of significance for organisations that want to be agile, want to speed up and use limited resources efficiently and effectively.

Multi-disciplinary teams
Regardless of the client, our consultants always work in project teams with relevant professionals from across the organisation. Because they know far more about insurance than we do and especially because this contributes to the support for solutions that we create together.

Livework has played a significant part in helping us see our organisation through customers’ eyes. It's good for our customers, and it’s good for Gjensidige

Kim Wikan Barth, Chief Customer Officer