Publications

Books, magazines and articles by and about us

Publications

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The underestimated business impact of service design
Customer Behaviour

The underestimated business impact of service design

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Design Transitions: Inspiring Stories. Global Viewpoints. How Design is Changing.
Service Transformation

Design Transitions: Inspiring Stories. Global Viewpoints. How Design is Changing.

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DMI Review, The Changing Nature of Service & Experience Design
Customer Behaviour

DMI Review, The Changing Nature of Service & Experience Design

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Quer Inovar Libere A Intuicao (Translation - Want to Innovate Unleash The Intuition)

Quer Inovar Libere A Intuicao (Translation - Want to Innovate Unleash The Intuition)

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Design Thinking: Integrating Innovation, Customer Experience, and Brand Value.
Omni Channel

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value.

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Bottom-line Experiences: Measuring the Value of Design in Service

Bottom-line Experiences: Measuring the Value of Design in Service

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