Presentations

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Presentations

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Co-designing a safer, more accessible and more liveable Amsterdam Red Light district
Service Design

Co-designing a safer, more accessible and more liveable Amsterdam Red Light district

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Rational overrides: influencing behaviour beyond nudging
Service Design

Rational overrides: influencing behaviour beyond nudging

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High performance customers through service design thinking
Service Design

High performance customers through service design thinking

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Building internal capabilities on all levels to reveal the missing link
Service Design

Building internal capabilities on all levels to reveal the missing link

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Design and delivery of the London 2012 spectator experience
Customer Impact

Design and delivery of the London 2012 spectator experience

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Service Design: Deal with the obvious, Surprise with the expected
Service Design

Service Design: Deal with the obvious, Surprise with the expected

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