Presentations

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Presentations

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Servitization is the 'new' normal presentation by Anna van der Togt

Servitization is the 'new' normal presentation by Anna van der Togt

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Customer Journey Mapping, putting the customer at the heart of innovation

Customer Journey Mapping, putting the customer at the heart of innovation

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Design and delivery of the London 2012 spectator experience
Customer Impact

Design and delivery of the London 2012 spectator experience

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Extreme Customer Orientation Gjensidige Insurance
Service Transformation

Extreme Customer Orientation Gjensidige Insurance

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Service Design: Deal with the obvious, Surprise with the expected
Service Design

Service Design: Deal with the obvious, Surprise with the expected

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