Sustainability is no longer something businesses can choose to embrace or not, it’s imperative.
Efforts towards more sustainable futures are often approached as a technical or economical challenge. Of course technology is crucial, but we see it foremost as a human challenge.
Challenges we address
Design to increase adoption
Changing customer habits and behaviour
Adapting to changing customer values
Align around one vision and purpose for sustainability
Involving users in reverse logistics
Moving from product business models to circular services
A human view on sustainability
Sustainability is a human challenge:
- How do we get people to look beyond material value and ownership?
- How do we get people to adopt more sustainable technologies or business models?
- How do we accelerate behavioural change?
People are the key.
Get in touch
Sanne is driven by helping organisations contribute to sustainable futures through design. He leads the sustainability team in Livework.
He has a wide range of experiences, covering many facets of innovation, always eager to go beyond the conventional. He is acclaimed for combining strategic foresight with human empathy.
Contact Sanne to learn how service design can help you reach your sustainability goals. Or put differently: how you can win the hearts of your customers while contributing to a sustainable future.
We've done this before
Livework helped Streetcar become the fastest growing car club in Europe. Livework went on to support streetcar to design every journey and touchpoint – from mobile App to extending a booking – to ensure that the experience was excellent and customers kept coming back.
Livework provides a fantastic service with enormous value.
- Andrew Valentine
- Managing Director Streetcar
Stakeholders in the value chain of packaging in the paper & board industry are highly dependent on each other, yet they have very different needs. Sustainability and recycling play a significant role in this value chain. Our challenge was to uncover the needs, drivers and barriers of various stakeholders in this value chain for DSM (barrier coatings).
Livework was able to dive into a complex sustainability packaging topic. They were not working stand-alone, but took our international team along. I still use interview quotes in day to day development.
By designing new digital sales and service tools and streamlining the back office work for Kone, efficiency has increased. By giving their agents the tools to have quality conversations with customers, we enabled them to create flexible, personalised offers and higher sales followed.
Truly customer centric insight lead to higher quality of the concept. Collaboration with management was high and effective. Integration with business teams much better than other Kone design projects.
- Ralf Thierling
- Head of Maintenance Services Kone