What we do

Service improvement

Complaints may be on the rise, your customer satisfaction is not. You need to manage a shift to digital. The goal may be there, but there’s no shared vision of what the desired end-state looks like.

Your budget is under constant pressure so you have to be focused. Targeted improvements to your customers’ experience, based on solid research, drives the change you actually want.

Service improvement

Challenges we address

Improving customer satisfaction

Improving customer satisfaction

Increasing the uptake of the digital self-service

Increasing the uptake of the digital self-service

Reducing customer churn

Reducing customer churn

Reduce customer complaints

Reduce customer complaints

Convince leadership to invest in CX

Convince leadership to invest in CX

Build an effective CX improvement plan

Build an effective CX improvement plan

Get in touch

Get in touch

“In my experience, many businesses struggle with the surge of ideas generated in brainstorm sessions across the company. Roadmaps are flooded and backlogs get cluttered until people feel the same way about agile as they did about waterfall: nothing changes fast.”

Wim Rampen, Commercial Director

Wim has over 20 years of experience in customer intelligence, experience and marketing in B2C organisations. Get in touch to learn more about improving your services.

Contact Wim

Clear outcomes and
happy clients

Related client work

Other services we provide:

Customer centricity

Customer centricity

Drive change capability from the outside-in

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Service strategy

Service strategy

Design new pathways for growth

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