Offer

Offer

When we say design we mean business

We believe aligning organisations with customers’ needs and desires delivers business impact. Our service design approach offers a way to do this that is creative, tangible and effective. It is a new approach to core business challenges.

How Livework can help you...

We have identified seven key business challenges where service design offers a new and effective approach. We are keen to know if they resonate with you and if you are looking for a different way to achieve better outcomes. Please get in touch and let us know. contact@liveworkstudio.com

Strategy & innovation
Achieve real impact

Achieve real impact

We help our clients explore strategic options by understanding their business from the customer’s perspective. We help you define the concepts and solutions which enable you to achieve your business goals.

Service design
Explore & learn

Explore & learn

We work with clients to explore and learn about the viability of potential directions and solutions. We then support you to design the service in detail, prepare for development and implementation.

Case study: Defining the Quicar car club
Implementation & improvement
Execute with success

Execute with success

We support clients to take new services to market, keep the solution on track and stay true to the strategic intent. We also help you implement continuous improvement activities for existing services.

Case study: Launching the UK’s first mobile payment service
Power innovation

Power innovation

We identify opportunities for innovation, define concepts and develop new services to grow your business or resolve your challenges.

Define the customer experience

Define the customer experience

We understand customer needs, desires, pains and irritations. We use these insights to identify improvements that help our clients define and develop high-performing customer experience.

Manage internal change

Manage internal change

We collaborate with our clients and their teams – management and staff – to move the people and functions of the organisation towards a new vision or through a programme of change.

Case study: Delivering ‘fit for future stations’
Build internal capabilities

Build internal capabilities

We work with clients to build internal capabilities and design better services through training, joint team working and implementing design methods and tools.