Livework newsletter
Subscribe to our newsletter and don't miss a thing ;)

Designing a successful internal launch

We often work with organisations that are planning to launch new internal systems and processes. From updating CRM functionalities in financial services to introducing a new clinical method in healthcare – internal improvements have a number of things in common. If you’re facing similar organisational challenges, read on to learn about how to approach them.

Mini Story

The time I fell in love with customers

In order to create the right momentum to start the customer orientation transformation, all managers and the board were handed a list of customers to call and enquire about their experience with Gjensidige. Many of the managers didn’t have a direct interaction with customers. Talking with real people was a breakthrough, proving not only the importance of listening to customers, but also sending a message that top management was aligned in achieving the new customer orientation strategy.

I have read and agree to the Privacy Policy.