Livework Monthly Magazines

Livework Monthly Magazines

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PULS: A new conference on user-centered design in the health service

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Livework's monthly magazine. An inspiring collection of articles, client cases and lessons learned.

Latest monthly magazines

4 secrets to successful disruption through Service Design
September 2017

4 secrets to successful disruption through Service Design

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Delivering next level customer journey improvement
July 2017

Delivering next level customer journey improvement

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Service Design Sprints: Merging customer experience with agile
June 2017

Service Design Sprints: Merging customer experience with agile

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Service Design in Healthcare: our top 5 takeaways from the PULS conference

Service Design in Healthcare: our top 5 takeaways from the PULS conference

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A human touch for a <br/>digital generation
May 2017

A human touch for a
digital generation

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Easy to love, <br/>hard to sell
April 2017

Easy to love,
hard to sell

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A Servitization Mindset: <br/>Five guidelines to stimulate a shift from a product to service focused mindset
March 2017

A Servitization Mindset:
Five guidelines to stimulate a shift from a product to service focused mindset

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Servitization mapping: <br/>A practical tool to explore strategic directions in a servitization shift
February 2017

Servitization mapping:
A practical tool to explore strategic directions in a servitization shift

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The Livework wish list<br/> for 2017
January 2017

The Livework wish list
for 2017

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Service Design in Business conference: Our top 5 takeaways
December 2016

Service Design in Business conference: Our top 5 takeaways

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When we say design, we mean business
November 2016

When we say design, we mean business

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Bridge the gap between behavioural economics and customer experience
October 2016

Bridge the gap between behavioural economics and customer experience

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Foster internal alignment and collaboration
September 2016

Foster internal alignment and collaboration

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Unleash the potential of your organisation
June 2016

Unleash the potential of your organisation

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Trends in Service Design 2016
January 2016

Trends in Service Design 2016

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Designing a successful internal launch
November 2015

Designing a successful internal launch

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Service design - how to convince executives in the boardroom
October 2015

Service design - how to convince executives in the boardroom

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Service positioning to get ahead in B2B markets
June 2015

Service positioning to get ahead in B2B markets

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IoT is about services and experiences
May 2015

IoT is about services and experiences

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Understand your customers and how to influence their decisions
March 2015

Understand your customers and how to influence their decisions

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Five principles for building your future business today
February 2015

Five principles for building your future business today

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Livework’s predictions for 2015
January 2015

Livework’s predictions for 2015

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IT systems that meet and exceed customer expectations
December 2014

IT systems that meet and exceed customer expectations

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Staying relevant in the digital economy
November 2014

Staying relevant in the digital economy

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Service design means business
October 2014

Service design means business

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From customer blah to customer business
September 2014 Special Edition

From customer blah to customer business

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Service design: the high impact customer experience discipline
September 2014

Service design: the high impact customer experience discipline

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Five valuable benefits of customer centricity
August 2014

Five valuable benefits of customer centricity

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Digital customer relationships unpacked
June 2014

Digital customer relationships unpacked

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All customer relationships are digital
May 2014 Special Edition

All customer relationships are digital

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Day-to-day practice: the fundamental organisational challenge
May 2014

Day-to-day practice: the fundamental organisational challenge

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Customer lifecycles: five valuable applications
April 2014

Customer lifecycles: five valuable applications

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Pragmatism, creativity and a knowledge base
March 2014

Pragmatism, creativity and a knowledge base

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Setting the stage for a great relationship
February 2014 Special Edition

Setting the stage for a great relationship

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An ethos, method and toolkit
February 2014

An ethos, method and toolkit

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Our trends to watch in 2014
January 2014

Our trends to watch in 2014

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Measure to change customers’ experience
December 2013

Measure to change customers’ experience

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Service transformation
November 2013 Special Edition

Service transformation

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Words, numbers and pictures
November 2013

Words, numbers and pictures

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A toolkit to tackle organisational challenges
October 2013

A toolkit to tackle organisational challenges

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Service strategy & marketing: it's personal
September 2013

Service strategy & marketing: it's personal

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Service strategy: serve the individual
July 2014

Service strategy: serve the individual

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Orchestrate your customers’ experience
August 2013 Special Edition

Orchestrate your customers’ experience

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What is an outside-in perspective?
August 2013

What is an outside-in perspective?

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Customer experience unpacked
July 2013

Customer experience unpacked

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The cross channel experience
June 2013

The cross channel experience

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Service design + business design
May 2013

Service design + business design

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