I am a Senior Customer Experience Professional, with over 30 years’ experience in the customer focused, performance driven and regulated environments of a major global energy and services corporate. Previously a customer of Livework, I’m thrilled to now be working for them managing projects and resource operations.

As a passionate advocate for both customers and employees, I have driven customer centricity transformation across a matrix organisation, balancing customer and business needs to deliver optimal experiences.

I am practised in Project Management, with strong organisational skills.

My approach to relationship management is working collaboratively and empathetically, winning hearts and minds to motivate action. My years of experience have equipped me with the determination, courage, and resilience to work through ambiguity, challenge the status quo and resolve complex problems.