Liveworker

Mark Nijland

Everyone needs someone who can provide some ‘common-sense’, so that’s what I’m here for! As a service designer, I can’t wait to dive into the customer’s problem and create something useful for both of us.

I graduated from Avans (the Academy of Media and User Experience) and during an internship at STBY, I fell in ‘love’ with service design. I had finally found my passion – something that’s about more than creating nice stuff.

My graduation project was about public transport and tourism in Amsterdam: ‘How can tourists in Amsterdam improve their experience of different types of public transport?’

Whether I’m walking down the street, riding the train, accessing the internet, paying bills, or sitting on a terrace and drinking coffee, I’m using a service. That’s why I’m always finding myself wondering, ‘How can I improve this?’.

Researching and getting to know the customer is a great starting point for a service. I always put the ideas, concepts, and stories into visual form, to make things tangible for the customer, and more human.

As a Liveworker, I imagine, design, and test my projects. I love every aspect. I’m learning every day because we work in different sectors all over the world. Not to mention all the other Liveworkers, who are great to work with!

Posted content by Mark Nijland

How was your experience? Please rate me Blog
05 November 2018

How was your experience? Please rate me

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GovJam Rotterdam 2017 <br/> - 12 hours Workshop
17 May 2017 - Rotterdam

GovJam Rotterdam 2017
- 12 hours

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Energy

Eneco

Manufacturing

Nordic Semiconductor

Financial services

Mastercard

Telecom

Deutche Telecom

Home maintenance 2.0 Article
Customer Relationships

Home maintenance 2.0

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Make it work and make them want it Article
Innovation

Make it work and make them want it

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Energy

E.on

Medical treatment as an experience Sector
Pharma

Medical treatment as an experience

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B2B customers are in more control than ever before Article
Customer Impact

B2B customers are in more control than ever before

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User inspired services in the building sector Article
Customer Impact

User inspired services in the building sector

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Death of the ticket Sector
Transport

Death of the ticket

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Build it and they will not come Sector
Manufacturing

Build it and they will not come

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