Marion Ferrec

As a senior service designer at Livework, I help clients link their business goals to how they interact with their customers and employees. Customer-centricity isn’t just a nice to have, it’s a proven way to increase profit margins, employee satisfaction and of course happy customers.

I studied Product Design at the Ecole Boulle in France, which led me to develop a strong visual sensibility and attention to detail. My focus moved progressively from products to systems and services whilst keeping a strong focus on users. This led me to join the first Service Design MA cohort at the Royal College of Art. There, I built a critical understanding of Service Design, its methodologies and processes beyond tools and beyond Post-it notes.

Before joining Livework, I worked client side as a lead service designer. There I developed sensitivity and tact when it comes to big organisational challenges. Whoever I’m working with, and whatever kind of work they do, my focus is always on the people at the heart of delivering the service and the end users.

Livework is at the intersection of Consultancy and Design. We make the most of both worlds in crafting sustainable solutions and supporting our clients in building the right capabilities to move these forward.

Design is the application of intent – the opposite of happenstance, and an antidote to accident.

R.L. Peter 

Posted content by Marion Ferrec

Webinar: Humanity above bureaucracy Webinar
23 September 2021 - Online

Webinar: Humanity above bureaucracy

View event
Webinar takeaways: the value of CX Blog
10 May 2021

Webinar takeaways: the value of CX

Read more
Time to take a good look in the mirror Blog
06 November 2018

Time to take a good look in the mirror

Read more

Other Liveworkers View all (69)