I have hospitality degree, with a specialization in marketing. Passionate about services and people, I have more than 10 years of experience in the commercial area of national and multinational companies, always looking for opportunities to translate customer needs into deliverable solutions. I believe that the design process is fundamental in building customer-centric services, using empathy and active listening to immerse deeply into all the layers that make up customers, and seek answers that truly add value to business and society.