I have worked in healthcare for over 20 years, from children’s to adult services to those with learning challenges and mental health.I bring an academic background from studying experimental  psychology, systemic family therapy and business and design strategy from my MBA.  

I have led a number of transformation projects, and implemented digital services, across a number of Healthcare organisations.. The service design tools have been invaluable through the development of  persona’s, journey maps and blueprints  service specifications and roadmaps. Co-designing insights with stakeholders to ensure impactful change. 

I am inspired by the capacity of human nature to be kind and to be thoughtful and to sometimes put the needs of others before themselves. I have seen this repeatedly in healthcare and I carry this with me wherever I go.

I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.