Liveworker

Lavrans Løvlie

As a founding partner of Livework, I lead service design projects and help organisations think and act more creatively about how they deliver value to their customers.

27 years ago I started my training as an industrial and interaction designer in the US and the UK. I went on to work in a range of roles from designing digital services to working with innovation, customer experience strategy, and design. I have also been teaching service design regularly at universities across Europe.

Working across sectors from government to car manufacturing has enabled me to understand the value organisations can gain by orienting themselves towards their customers more. With a design approach, I have helped deliver innovative ideas to the market. The common thread is putting the customer at the heart of delivering great services.

During 12 years with Livework, I have worked with organisations across continents faced with incredibly complex challenges. What unites them is that their customers need simple and useful solutions. I make sure our highly creative team helps our clients deliver services that are valued by their customers.

I believe creativity can bring about better solutions to the challenges that we all face in everyday life. Livework was founded to bring a new and human approach to designing the services we all need on a daily basis. We do our best to make a difference.

Great services are what they do – not what they promise

Posted content by Lavrans Løvlie

Design Management Conference Europe Conference
19 June 2017 - Oslo

Design Management Conference Europe

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Service Design for Business book launch, Oslo Blog
24 October 2016

Service Design for Business book launch, Oslo

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Behaviourial insights are a gold mine for your business Article
Customer Behaviour

Behaviourial insights are a gold mine for your business

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Service principles guide customer experience Article
Service Strategy

Service principles guide customer experience

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The digital customer relationship in financial service Article
Service Design

The digital customer relationship in financial service

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From Insight to Implementation in Chinese Publication
Service Design

From Insight to Implementation in Chinese

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From Insight to Implementation in Japanese Publication
Service Design

From Insight to Implementation in Japanese

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Financial services

PWC

Manufacturing

Mustad

Government

Norwegian Ministry of Foreign Affairs

From Insight to Implementation in Korean Publication
Service Design

From Insight to Implementation in Korean

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Bottom-line Experiences: Measuring the Value of Design in Service Publication

Bottom-line Experiences: Measuring the Value of Design in Service

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Design Thinking: Integrating Innovation, Customer Experience, and Brand Value. Publication
Omni Channel

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value.

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DMI Review, The Changing Nature of Service & Experience Design Publication
Customer Behaviour

DMI Review, The Changing Nature of Service & Experience Design

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From customer advocate to business tool Publication
Service Strategy

From customer advocate to business tool

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Look at your business through customers’ eyes Subtheme
Outside-in Perspective

Look at your business through customers’ eyes

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Innovation and irritation Sector
Telecom

Innovation and irritation

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Nobody wants a claim Sector
Insurance

Nobody wants a claim

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Service Design for Business: From customer advocate to business tool Blog
01 July 2016

Service Design for Business: From customer advocate to business tool

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The business effect of service design Blog
09 June 2015

The business effect of service design

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Service design for high-performing citizens Presentation
Customer Behaviour

Service design for high-performing citizens

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Se tjenestene gjennom brukernes øyne Presentation
Service Design

Se tjenestene gjennom brukernes øyne

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Improving security and peacebuilding Blog
12 May 2014

Improving security and peacebuilding

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The Changing Nature of Service & Experience Design Blog
06 November 2013

The Changing Nature of Service & Experience Design

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Service solutions that make a difference Presentation
Service Design

Service solutions that make a difference

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A Healthy Relationship Blog
04 October 2009

A Healthy Relationship

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From Products to People Blog
23 April 2009

From Products to People

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