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Julia Schaeper

Building on 15+ years of experience, I specialised in service & organisational design, designing meaningful products, services, experiences & organisational structures to support these.

Building on 15+ years of experience, I specialise in service & organisational design, designing meaningful products, services, experiences & organisational structures to support these.

My focus is on supporting leaders to create change through organisational design by addressing the way their organisations work, act and change over time. I design infrastructures including touchpoints and user experiences that deliver for the organisation, its people & the wider context.

I have deep expertise in healthcare having focused much of my work on improving health outcomes and empowering people to leave happier and healthier lives. With this in mind, I am currently researching how prosocial design practices can facilitate the support of relational healthcare based on self-organisation.

Posted content by Julia Schaeper

Organisatorische Belastbarkeit durch Design Presentation
Customer Impact

Organisatorische Belastbarkeit durch Design

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CX dialog - customer experience management
24 February 2021 - Online

CX dialog - customer experience management

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Improving the customer returns experience to save millions in consumer service costs Article
Service Design

Improving the customer returns experience to save millions in consumer service costs

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