Liveworker

Jennifer Bagehorn

I am an experienced service designer with a passion for user research. I lead training and coaching workshops and support teams to build internal capabilities.

I am a service designer born in Germany with a particular expertise in designing services and systems that have a positive impact on people’s health while balancing business objectives. I have worked internationally for a broad range of clients across the private, public and social sector and have recently worked with Public Health England to design a digital mental wellbeing service for Londoners.

Prior to Livework I’ve worked as a user experience researcher and service design advocate in a traditional design company, supporting the implementation of service design methods and tools into internal and external working processes. As the service design lead I was coordinating the service design process, as well as conducting user research and facilitating workshops. I’ve also worked at the service design network headquarter in Cologne and it’s affiliated research centre. Together with sport scientists we helped vocational schools rethink how they can promote healthy behaviour of their students to offset the effects of mainly sedentary work .

At Livework I am thrilled to work with like-minded people who are also passionate about making a difference in how we live and work. I believe in the power of understanding the human and organisational context and aim for delivering great services that are relevant, understandable, and seamless to use.

Posted content by Jennifer Bagehorn

Reine Formsache: Innovation im Öffentlichen Sektor Conference
28 January 2019 - Köln

Reine Formsache: Innovation im Öffentlichen Sektor

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Advanced service design training
18 May 2019 - Rotterdam

Advanced service design training

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Training - Introduction to service design
14 March 2019 - London

Training - Introduction to service design

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Working with people to design inclusive mental wellbeing services Presentation
Service Design

Working with people to design inclusive mental wellbeing services

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SD Fringe festival Conference
20 October 2018 - London

SD Fringe festival

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Service Design At Scale: Digital Mental Wellbeing Article

Service Design At Scale: Digital Mental Wellbeing

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The Future of Mental Wellbeing Services Presentation
Service Design

The Future of Mental Wellbeing Services

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Medicine + Article
Service Design

Medicine +

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Follow customers across silos Article
Digital Relationships

Follow customers across silos

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From utility to service Sector
Energy

From utility to service

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