During 23 years of business experience I implemented several organisation-wide improvement projects in different industries. These included performance measurements systems, automated warehousing and distribution, new organisational structures, e-commerce products, process improvements and industrial solar systems. These all have no secrets for me anymore! I worked for businesses including the Express parcel industry, FMCG, Consulting, Aviation, the postal service – to name but a few.
These projects were all over Europe and acting deep within the organisations. Soon I realised that the real success of a business is defined by good leadership, an innovative climate and a happy customer. I refocused and began to specialise in organisational climate, discovering the world of Customer Experience and Service Design and so came to Livework.
I feel the combination of Livework’s service design expertise with my business experience is a perfect match to deliver and implement real Business Design solutions for any organisation. Projects that go deep in the organisation reaching the customers and making them happier – and therefore, more loyal.