Prior to Livework, I worked at various agencies as a service designer, but before that, my most lengthy experience was working as a project manager, for various EU-funded projects focusing on topics such as innovation, sustainability and start-up development.
I speak four languages and loved the international environment of the job but was always wondering how the services we created in these three-year long projects could be more efficient and sustainable.
This is how I discovered Service Design and quit my job to study at the Politecnico di Milano.
For me leading Service Design projects means managing uncertainty. When you design from the outside-in rather than the inside-out, the solution is unknown at the start and only reveals itself during the process. It’s exactly this aspect that makes my job challenging but at the same time, uniquely rewarding.