Liveworker

Ben Reason

I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.

In my time at Livework I have worked with multinational companies and exciting start-ups with a focus on service thinking and developing our service design methods and approach. My background is with internet and digital projects having previously worked for a number of large digital agencies.

Having experience of an extremely wide range of clients in very differing sectors with different challenges I have developed an understanding of what works on innovation, design and strategy projects. I know how simple customer insight can help organisations rethink what they do and focus on what matters.

Our working style is collaborative and team based, internally and with clients. I help our team understand how they can work in this way on projects for the best results. I am able to see the big picture and zoom into specific details to connect experience to strategy.

We started Livework because we wanted to have a positive impact on the way people live and work. I am very proud that this ethos of optimism and practical application characterises the attitude of the whole team making Livework days exciting and stimulating.

Posted content by Ben Reason

The Livework NHS status report Whitepaper
Ben Reason, Lindy Young, Liz Watson, Alvaro Curto, Annie Maxted

The Livework NHS status report

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The value of service design  in a world of digital products Article
Service Design

The value of service design in a world of digital products

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Deep experience: design and ecology Article

Deep experience: design and ecology

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Masterclass Ecosystem Innovation Masterclass
6 October 2022 - Rotterdam

Masterclass Ecosystem Innovation

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Adoption interview with We Are Energy Article
Service Design

Adoption interview with We Are Energy

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How design can enable a more sustainable business
17 March 2021 - Zoom

How design can enable a more sustainable business

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Design for adoption of low-carbon solutions Article
Service Design

Design for adoption of low-carbon solutions

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Accelerating digital impact Whitepaper
Ben Reason, Wim Rampen

Accelerating digital impact

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#DesignSummit2020 Conference
25 June 2020 - Conference

#DesignSummit2020

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Designing futures <br /> during a crisis Article
Service Design

Designing futures
during a crisis

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Webinar: Design in the Anthropocene
7 May 2020 - Zoom

Webinar: Design in the Anthropocene

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Opportunities & challenges in circular fashion Article
Service Design

Opportunities & challenges in circular fashion

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Designing in the Anthropocene Article
Service Design

Designing in the Anthropocene

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Interaction 20 Conference
6 February 2020 - Milan

Interaction 20

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Designing in the real world Article
Service Design

Designing in the real world

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Gonzo service design Article
Service Design

Gonzo service design

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Mobility as a service: incremental gains or big bang Presentation
Service Design

Mobility as a service: incremental gains or big bang

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Fluidtime Symposium - Mobility as a service Panel
16 May 2019 - Vienna

Fluidtime Symposium - Mobility as a service

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Livework breakfast: humanising smart cities
16 April 2019 - London

Livework breakfast: humanising smart cities

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Design Thinking & Innovation Week Course
20 March 2017 - London

Design Thinking & Innovation Week

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Pharma Integrates 2016 Panel
15 November 2016 - London

Pharma Integrates 2016

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From customer experience to competitive advantage Article
Customer Impact

From customer experience to competitive advantage

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Experience the outside world Article
Customer Lifecycles

Experience the outside world

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Understanding and owning the customer ecosystem Article
Outside-in Perspective

Understanding and owning the customer ecosystem

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Make something that people want Article
Service Transformation

Make something that people want

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From Insight to Implementation in Chinese Publication
Service Design

From Insight to Implementation in Chinese

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From Insight to Implementation in Japanese Publication
Service Design

From Insight to Implementation in Japanese

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Automotive

Ford

Financial services

J.P. Morgan

Public sector

NESTA

Financial services

Barclays

Transport

London Underground | TfL

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Technology

Royal mail

From Insight to Implementation in Korean Publication
Service Design

From Insight to Implementation in Korean

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Citizens at the heart of government Sector
Government

Citizens at the heart of government

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Bottom-line Experiences: Measuring the Value of Design in Service Publication

Bottom-line Experiences: Measuring the Value of Design in Service

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Design Thinking: Integrating Innovation, Customer Experience, and Brand Value. Publication
Omni Channel

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value.

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Unleash the potential of your organisation Subtheme
Service Strategy

Unleash the potential of your organisation

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Crossing the channels without drowning Subtheme
Omni Channel

Crossing the channels without drowning

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Understand customers and create impact Subtheme
Customer Lifecycles

Understand customers and create impact

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Look at your business through customers’ eyes Subtheme
Outside-in Perspective

Look at your business through customers’ eyes

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Engage customers and connect the organisation Subtheme
Service Design

Engage customers and connect the organisation

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Add value through customer engagement Subtheme
Customer Impact

Add value through customer engagement

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Death of the ticket Sector
Transport

Death of the ticket

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Innovate, adopt, adapt, survive Sector
Retail

Innovate, adopt, adapt, survive

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Customer context is king Sector
Media

Customer context is king

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The solutions are not  always medical Sector
Healthcare

The solutions are not always medical

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User - customer - human! Subtheme
Customer Behaviour

User - customer - human!

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Where emotions rule Sector
Automotive

Where emotions rule

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Service Design for Business: Behind the scenes Blog
11 January 2016

Service Design for Business: Behind the scenes

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The Changing Nature of Service & Experience Design Blog
06 November 2013

The Changing Nature of Service & Experience Design

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Service design - the bottom line Blog
16 September 2010

Service design - the bottom line

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Mind your own Business: Service Design in a B2B context Blog
22 January 2010

Mind your own Business: Service Design in a B2B context

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A Healthy Relationship Blog
04 October 2009

A Healthy Relationship

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Service thinking for health services Presentation
Customer Behaviour

Service thinking for health services

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