Liveworker

Ben Reason

I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.

In my time at Livework I have worked with multinational companies and exciting start-ups with a focus on service thinking and developing our service design methods and approach. My background is with internet and digital projects having previously worked for a number of large digital agencies.

Having experience of an extremely wide range of clients in very differing sectors with different challenges I have developed an understanding of what works on innovation, design and strategy projects. I know how simple customer insight can help organisations rethink what they do and focus on what matters.

Our working style is collaborative and team based, internally and with clients. I help our team understand how they can work in this way on projects for the best results. I am able to see the big picture and zoom into specific details to connect experience to strategy.

We started Livework because we wanted to have a positive impact on the way people live and work. I am very proud that this ethos of optimism and practical application characterises the attitude of the whole team making Livework days exciting and stimulating.

Posted content by Ben Reason

Design Thinking & Innovation Week Course
20 March 2017 - London

Design Thinking & Innovation Week

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Pharma Integrates 2016 Panel
15 November 2016 - London

Pharma Integrates 2016

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The role of engagement in designing city services Presentation
Service Design

The role of engagement in designing city services

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Experience the outside world Article
Customer Lifecycles

Experience the outside world

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Understanding and owning the customer ecosystem Article
Outside-in Perspective

Understanding and owning the customer ecosystem

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Make something that people want Article
Service Transformation

Make something that people want

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From Insight to Implementation in Chinese Publication
Service Design

From Insight to Implementation in Chinese

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From Insight to Implementation in Japanese Publication
Service Design

From Insight to Implementation in Japanese

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Financial services

J.P. Morgan

Public sector

NESTA

Financial services

Barclays

Technology

Royal mail

From Insight to Implementation in Korean Publication
Service Design

From Insight to Implementation in Korean

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Bottom-line Experiences: Measuring the Value of Design in Service Publication

Bottom-line Experiences: Measuring the Value of Design in Service

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Design Thinking: Integrating Innovation, Customer Experience, and Brand Value. Publication
Omni Channel

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value.

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Crossing the channels without drowning Subtheme
Omni Channel

Crossing the channels without drowning

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Innovate, adopt, adapt, survive Sector
Retail

Innovate, adopt, adapt, survive

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The solutions are not  always medical Sector
Healthcare

The solutions are not always medical

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Service Design for Business: Behind the scenes Blog
11 January 2016

Service Design for Business: Behind the scenes

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The Changing Nature of Service & Experience Design Blog
06 November 2013

The Changing Nature of Service & Experience Design

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The service design promise...delivered? Presentation
Service Design

The service design promise...delivered?

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Service design - the bottom line Blog
16 September 2010

Service design - the bottom line

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Mind your own Business: Service Design in a B2B context Blog
22 January 2010

Mind your own Business: Service Design in a B2B context

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A Healthy Relationship Blog
04 October 2009

A Healthy Relationship

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Service thinking for health services Presentation
Customer Behaviour

Service thinking for health services

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