Liveworker

Adrian Swinscoe

As a former teacher, economist, business developer and independent consultant, I bring a broad range of skills and experience to bear when helping large, entrepreneurial and smaller organisations solve their customer and employee experience and engagement challenges.

My driving passion is helping create, develop and grow businesses that take care of their customers in the best way possible and create the teams and the organisations that are required to do that.

To do that, I use an engaging mix of research, creative analysis, storytelling and facilitation to help businesses understand and then improve their customer and client experience as well as their customer and employee engagement. 

As a best-selling author, expert blogger and popular speaker, I also try to use my writing and speaking to advocate for practical, innovative, effective and positive change in organisations.

I’m excited to partner with Livework, one of the world’s foremost, service design agencies, and am looking forward to combining and extending our skill-sets and thinking such that we can help tackle bigger and bigger organisational problems and deliver tangible benefits to customers, employees and stakeholders.

Posted content by Adrian Swinscoe

Insurance

OP Bank

Trust is a fragile thing Article
Customer Impact

Trust is a fragile thing

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Better service communication helps customers and the business Article
Digital Relationships

Better service communication helps customers and the business

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Changing landscape,  confused customers Sector
Financial services

Changing landscape, confused customers

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The only person that everyone has in common is the customer - Interview with Ben Reason of Livework Blog
24 March 2016

The only person that everyone has in common is the customer - Interview with Ben Reason of Livework

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Customer Experience Vs. The Customer's Experience: Is There A Difference? Blog
24 March 2016

Customer Experience Vs. The Customer's Experience: Is There A Difference?

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Do you know if you're irritating your customers? Blog
12 January 2015

Do you know if you're irritating your customers?

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