Welcome to<br/>Livework Insight

Welcome to
Livework Insight

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  • Making internal knowledge tangible through models
  • Gathering intelligence across sectors and themes
  • Synthesising patterns into actionable directions

Modelling high impact practices

We codify 15 years of Livework Studio's experience, making internal knowledge tangible, complementing with external validation and inputs. This translates into models for our consulting practice and research to uncover new insights.

About
Cutting edge thinking

Cutting edge thinking

Livework Insight is constituted by a group of designers, researchers, consultants and psychologists whose objective is to keep Livework at the forefront of service design practice and discipline.

Research
Thought leadership

Thought leadership

We look at the world to gather intelligence within sectors and themes. We research in partnership with leading academic institutions to spot and analyse patterns across human, business and organisation behaviour.

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Consulting
Models and frameworks

Models and frameworks

We codify the work developed by Livework Studio during the past 15 years to make internal knowledge tangible. We translate knowledge into models and frameworks to support organisations making sense of the context they operate in.

Popular articles View all (139)

Three velocities: How to act on sustainability by bringing the best that design and innovation have to offer Article

Three velocities: How to act on sustainability by bringing the best that design and innovation have to offer

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Webinar summary: Using design to explore futures Article

Webinar summary: Using design to explore futures

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How EPR systems can meet the needs of their users Article

How EPR systems can meet the needs of their users

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Improving the flow of patients from hospital to home Article

Improving the flow of patients from hospital to home

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How does a nurse book time off? Article

How does a nurse book time off?

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What carbon impact tracking apps are getting wrong, and how to fix it Article
Customer Behaviour

What carbon impact tracking apps are getting wrong, and how to fix it

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The value of service design in a world of digital products Article
Service Design

The value of service design in a world of digital products

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Deep experience: design and ecology Article

Deep experience: design and ecology

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Order our book now!

Our latest book “Service Design for Business” is thought for anyone who is interested in services and how design can help innovate and improve the customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. This book provides the insight into how to apply service design in your business.

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Upcoming events View all (1)

The myths of CX success: stories from the field
13 June 2023 - Zoom

The myths of CX success: stories from the field

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Latest Video
Webinar: Using digital to support integrated care

Webinar: Using digital to support integrated care

What does it really mean to take a patient-centric approach to healthcare? Future healthcare services need to ensure that care meets the needs and priorities of the people that use them. This is hard to do in context but equally hard to make a ...
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Latest Publication
This is Service Design Doing

This is Service Design Doing

This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. As with the highly influential publication 'This is Service Design Thinking', the ...

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Latest Insight
Your customers are more than a sales opportunity

Your customers are more than a sales opportunity

Customers can do a lot more than spend money. For example, Cisco saves $200 million annually by means of customer-driven support communities (1). When companies use customers as a resource rather than a sales opportunity both parties benefit. The ...
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Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

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