• Making internal knowledge tangible through models
  • Gathering intelligence across sectors and themes
  • Synthesising patterns into actionable directions

Modelling high impact practices

We codify 15 years of Livework Studio's experience, making internal knowledge tangible, complementing with external validation and inputs. This translates into models for our consulting practice and research to uncover new insights.

About
Cutting edge thinking

Cutting edge thinking

Livework Insight is constituted by a group of designers, researchers, consultants and psychologists whose objective is to keep Livework at the forefront of service design practice and discipline.

Research
Thought leadership

Thought leadership

We look at the world to gather intelligence within sectors and themes. We research in partnership with leading academic institutions to spot and analyse patterns across human, business and organisation behaviour.

Read more
Consulting
Models and frameworks

Models and frameworks

We codify the work developed by Livework Studio during the past 15 years to make internal knowledge tangible. We translate knowledge into models and frameworks to support organisations making sense of the context they operate in.

Popular articles View all (85)

4 ways the brand improves your CX Article

4 ways the brand improves your CX

Read more
Service Design At Scale: Digital Mental Wellbeing Article

Service Design At Scale: Digital Mental Wellbeing

Read more
Know what customers value Article
Customer Relationships

Know what customers value

Read more
Unified transport experiences for smooth journeys Article
Customer Behaviour

Unified transport experiences for smooth journeys

Read more
It's not about the app Article
Customer Impact

It's not about the app

Read more
Digital opportunities require customer understanding Article
Service Transformation

Digital opportunities require customer understanding

Read more
Selling service as a sustainability strategy Article
Service Design

Selling service as a sustainability strategy

Read more
Servicing the sale Article
Service Transformation

Servicing the sale

Read more
placeholder alt tag

Order our book now!

Our latest book “Service Design for Business” is thought for anyone who is interested in services and how design can help innovate and improve the customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. This book provides the insight into how to apply service design in your business.

Read more

Upcoming events View all (1)

SD Fringe festival Conference
20 October 2018 - London

SD Fringe festival

View event
Latest Video
Livework Oslo joins PwC Consulting Oslo

Livework Oslo joins PwC Consulting Oslo

Livework Oslo joins PwC Consulting Oslo. Livework Group strengthens its independent growth potential.

On September 1st 2018 Livework Oslo and PwC Consulting Oslo will merge under the name PwC + Livework Norway and continue as a ...
View video
Latest Publication
This is Service Design Doing

This is Service Design Doing

This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. As with the highly influential publication 'This is Service Design Thinking', the ...

View publication
Latest Insight
Your customers are more than a sales opportunity

Your customers are more than a sales opportunity

Customers can do a lot more than spend money. For example, Cisco saves $200 million annually by means of customer-driven support communities (1). When companies use customers as a resource rather than a sales opportunity both parties benefit. The ...
Read more
placeholder alt tag

Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

View Liveworkers