• Making internal knowledge tangible through models
  • Gathering intelligence across sectors and themes
  • Synthesising patterns into actionable directions

Modelling high impact practices

We codify 15 years of Livework Studio's experience, making internal knowledge tangible, complementing with external validation and inputs. This translates into models for our consulting practice and research to uncover new insights.

About
Cutting edge thinking

Cutting edge thinking

Livework Insight is constituted by a group of designers, researchers, consultants and psychologists whose objective is to keep Livework at the forefront of service design practice and discipline.

Research
Thought leadership

Thought leadership

We look at the world to gather intelligence within sectors and themes. We research in partnership with leading academic institutions to spot and analyse patterns across human, business and organisation behaviour.

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Consulting
Models and frameworks

Models and frameworks

We codify the work developed by Livework Studio during the past 15 years to make internal knowledge tangible. We translate knowledge into models and frameworks to support organisations making sense of the context they operate in.

Popular articles View all (83)

Know what customers value Article
Customer Relationships

Know what customers value

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Unified transport experiences for smooth journeys Article
Customer Behaviour

Unified transport experiences for smooth journeys

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It's not about the app Article
Customer Impact

It's not about the app

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Digital opportunities require customer understanding Article
Service Transformation

Digital opportunities require customer understanding

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Selling service as a sustainability strategy Article
Service Design

Selling service as a sustainability strategy

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Servicing the sale Article
Service Transformation

Servicing the sale

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Connect the agencies and build relationships Article
Service Transformation

Connect the agencies and build relationships

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Collaboration improves quality of public services Article
Service Design

Collaboration improves quality of public services

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Order our book now!

Our latest book “Service Design for Business” is thought for anyone who is interested in services and how design can help innovate and improve the customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. This book provides the insight into how to apply service design in your business.

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Upcoming events View all (3)

MCE Positive Tech Conference
8 May 2017 - Warsaw

MCE Positive Tech

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UX London 2017 Conference
25 May 2017 - London

UX London 2017

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Latest Video
Servitization is the 'new' normal

Servitization is the 'new' normal

Servitization is the 'new' normal - by Livework Insight & TU Delft student Anna van der Togt.
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Latest Publication
Creative Business Map

Creative Business Map

The questions most artists and designers are facing are “How to make a living from the things you love to do most.” and “Nowhere does it tell you exactly what you need to do.” This inspired Livework associate Mark Bode & lecturer Mark ...

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Latest Insight
Four trends that will shape customer expectations in 2017

Four trends that will shape customer expectations in 2017

The world is changing rapidly, and with that comes constant changes in customer expectations. Awareness of such trends will enable businesses to understand and predict customer expectations, helping them to design better service experiences for ...
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Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

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