• Making internal knowledge tangible through models
  • Gathering intelligence across sectors and themes
  • Synthesising patterns into actionable directions

Modelling high impact practices

We codify 15 years of Livework Studio's experience, making internal knowledge tangible, complementing with external validation and inputs. This translates into models for our consulting practice and research to uncover new insights.

About
Cutting edge thinking

Cutting edge thinking

Livework Insight is constituted by a group of designers, researchers, consultants and psychologists whose objective is to keep Livework at the forefront of service design practice and discipline.

Research
Thought leadership

Thought leadership

We look at the world to gather intelligence within sectors and themes. We research in partnership with leading academic institutions to spot and analyse patterns across human, business and organisation behaviour.

Read more
Consulting
Models and frameworks

Models and frameworks

We codify the work developed by Livework Studio during the past 15 years to make internal knowledge tangible. We translate knowledge into models and frameworks to support organisations making sense of the context they operate in.

Popular articles View all (116)

CX Playbook: A standardised approach for practicing customer-centricity Article
Digital Relationships

CX Playbook: A standardised approach for practicing customer-centricity

Read more
Staying focused on the customer in times of <br />COVID-19 Article
Service Transformation

Staying focused on the customer in times of
COVID-19

Read more
Know your services Article
Customer Impact

Know your services

Read more
Design for adoption of low-carbon solutions Article
Service Design

Design for adoption of low-carbon solutions

Read more
Designing futures <br /> during a crisis Article
Service Design

Designing futures
during a crisis

Read more
Design for less Article
Service Design

Design for less

Read more
Paasbest, huisarrest: <br> <h2> Ontwerpen voor positief gedrag in de praktijk </h2> Article

Paasbest, huisarrest:

Ontwerpen voor positief gedrag in de praktijk

Read more
Turning service disruptions into business opportunities Article
Service Design

Turning service disruptions into business opportunities

Read more
placeholder alt tag

Order our book now!

Our latest book “Service Design for Business” is thought for anyone who is interested in services and how design can help innovate and improve the customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. This book provides the insight into how to apply service design in your business.

Read more

Upcoming events View all (1)

Driving customer centricity by design: Stories from practice
12 November 2020 - Zoom

Driving customer centricity by design: Stories from practice

View event
Latest Video
The time is now for Fearless Design

The time is now for Fearless Design

Livework Minds organised a webinar together with Honey badger.

The world is changing around us. We have an opportunity to design the future: we can either let it slip through our fingers or use our skills, to design a better tomorrow. ...
View video
Latest Publication
This is Service Design Doing

This is Service Design Doing

This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. As with the highly influential publication 'This is Service Design Thinking', the ...

View publication
Latest Insight
Your customers are more than a sales opportunity

Your customers are more than a sales opportunity

Customers can do a lot more than spend money. For example, Cisco saves $200 million annually by means of customer-driven support communities (1). When companies use customers as a resource rather than a sales opportunity both parties benefit. The ...
Read more
placeholder alt tag

Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

View Liveworkers