• Making internal knowledge tangible through models
  • Gathering intelligence across sectors and themes
  • Synthesising patterns into actionable directions

Modelling high impact practices

We codify 15 years of Livework Studio's experience, making internal knowledge tangible, complementing with external validation and inputs. This translates into models for our consulting practice and research to uncover new insights.

About
Cutting edge thinking

Cutting edge thinking

Livework Insight is constituted by a group of designers, researchers, consultants and psychologists whose objective is to keep Livework at the forefront of service design practice and discipline.

Research
Thought leadership

Thought leadership

We look at the world to gather intelligence within sectors and themes. We research in partnership with leading academic institutions to spot and analyse patterns across human, business and organisation behaviour.

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Consulting
Models and frameworks

Models and frameworks

We codify the work developed by Livework Studio during the past 15 years to make internal knowledge tangible. We translate knowledge into models and frameworks to support organisations making sense of the context they operate in.

Popular articles View all (119)

The impact of the pandemic on these Service Design trends Article
Service Design

The impact of the pandemic on these Service Design trends

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Improving the customer returns experience to save millions in consumer service costs Article
Service Design

Improving the customer returns experience to save millions in consumer service costs

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Webinar takeaways: driving customer centricity by design Article
Customer Impact

Webinar takeaways: driving customer centricity by design

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The building blocks of customer centricity Article
Service Design

The building blocks of customer centricity

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Staying focused on the customer in times of <br />COVID-19 Article
Service Transformation

Staying focused on the customer in times of
COVID-19

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Know your services Article
Customer Impact

Know your services

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Design for adoption of low-carbon solutions Article
Service Design

Design for adoption of low-carbon solutions

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Designing futures <br /> during a crisis Article
Service Design

Designing futures
during a crisis

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Order our book now!

Our latest book “Service Design for Business” is thought for anyone who is interested in services and how design can help innovate and improve the customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. This book provides the insight into how to apply service design in your business.

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Latest Video
Can Design Shape the Airline of Tomorrow

Can Design Shape the Airline of Tomorrow

Virtual SDGC 2020
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Latest Publication
This is Service Design Doing

This is Service Design Doing

This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. As with the highly influential publication 'This is Service Design Thinking', the ...

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Latest Insight
Your customers are more than a sales opportunity

Your customers are more than a sales opportunity

Customers can do a lot more than spend money. For example, Cisco saves $200 million annually by means of customer-driven support communities (1). When companies use customers as a resource rather than a sales opportunity both parties benefit. The ...
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Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

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