Designing in the wild: Service safari workshop

Liveworkers: Flaminia Del Conte, Thais Tozatto & Will Hamer are running a workshop about Service Safari

What’s a service safari? Chances are you’ve already been on several today. From turning on the heating to running for the bus and reading the news on your smartphone on the commute, services are all around us.  

The Service Safari is an exercise that helps you deeply understand how a service works and where it can be improved by either observing others or using it first-hand yourself. It’s a highly flexible, cost-saving tool that be used at any point in the design process.