Designing the customer centric organisation

Livework will deliver a masterclass in customer-centricity within organisations. This will cover a breakdown of the different aspects that need to be taken into account, as well as the most common challenges to becoming customer-centric and how these might apply to you.

Customer experience is an increasingly important area of focus for businesses. Building internal capability to become customer centric is one of the key trends that we’re seeing in service design. We are frequently asked to train and support internal teams so that they can implement their own service transformations.

This masterclass will provide you with a framework to organise your thinking about customer-centricity, whatever your role is and whatever kind of organisation you work for.

Through practical exercises, you’ll be able to assess your organisation’s maturity in customer centricity and gain some practical ideas of how to take the next steps in moving your organisation forward.