- Thursday, 10 June 2021 at 1:00 pm
GBP 660,- - GBP 1100,-
Operationalising Service Design
Ben and Marzia will be talking about how Livework has developed its thinking around design for organisational use and adoption of service design. They will be sharing the building blocks model and case studies to illustrate how our work has evolved.
They will provide a brief backstory of service design and Livework’s experience as pioneers. They will then focus in on a key challenge; what does design need to do to be effective within organisations? Ben and Marzia will share how Livework approaches this challenge with examples of their more recent work. Touching on a range of factors from people to metrics to change methods. Finally they will reflect on the theme of the conference and how diversity and inclusion issues can be addressed in design work.View event website