CX metrics - a better way to measure service performance

72% of CX leaders agree that measuring CX is a top priority, yet only 6% are confident that existing CX metrics enable strategic and tactical decision making. 

We invite you to join our webinar  “CX Metrics – a better way to measure service performance” on May 11th.  Where we will share how we supported organisations in the banking, energy and public sector to systematically measure performance across journeys and influence  decision making.

Existing CX metrics, like NPS, might gauge general customer sentiment, but research and our experience have shown they don’t enable organisations to act. Survey based metrics only show a part of the experience and do not inform you about how good your customers are in reaching their desired outcomes. 

In the webinar we will share the ins and outs of our approach, best practices from our clients and get to work with you on an actual case.

Do you have an interesting case to share? Are you struggling to measure performance on a (part of the) journey? Please share yours by dropping liz@liveworkstudio.com a line and we might use it in the webinar on May 11th!

Join us

• Date: Thursday, 11 May 2023
• Time: 11:30-12:30 AM GMT (London) / 12:30-13:30 PM CET (Amsterdam)
• Location: Online via Zoom

Can’t make the webinar? But you’d like to receive the recording. Make sure to register so we can send you the video recording.