Service design global conference 2018

Service design global conference 2018

Agile-CX transformation
Contact info:
  • Anna-Louisa Peeters
  • Service Designer
  • Spaces, Hofplein 20
  • 3032 AC Rotterdam,
  • Netherlands

Agile-CX transformation

Hi,

thank you for attending the presentation about our Agile-CX transformation. We hope you enjoyed it!

As a brief recap; digital transformations are ubiquitous. To stay ahead, many businesses aim to become agile and customer centric, but getting the most out of both mindsets is difficult when implementing them separately. Adidas has made the strategic decision to harmonise them into one integrated approach, equipping their teams to build great experiences, sprint by sprint. Our story at SDGC18 will show that cracking the nut of embedding two mindsets in an organisation simultaneously, is absolutely possible.

We are calling all creators to get up and flip those scripts as well! Please reach out to us to share your creations.

All the best,

Anna-Louisa

An Agile-CX transformation at adidas

In this collection

Digital maturity is the essential capability for every organisation Article
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Digital maturity is the essential capability for every organisation

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Service Design Sprints: Merging customer experience with agile Magazine
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Service Design Sprints: Merging customer experience with agile

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Rational overrides: influencing behaviour beyond nudging Presentation
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Rational overrides: influencing behaviour beyond nudging

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