Client cases

A selection of cases we've worked on

Since 2001, Livework has helped innovate and design services with some of the most exciting brands in the world. Our work spans continents and industries, but one thing stays common; the passion we share with our clients to merge customer centricity with good business.

Client cases

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A needs-based maintenance service
Kone

A needs-based maintenance service

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Increasing value in a changing media landscape
NRC Media

Increasing value in a changing media landscape

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Redesigning the Tenders Direct service to drive sales and retention
Millstream | Tenders Direct

Redesigning the Tenders Direct service to drive sales and retention

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Designing a platform to connect buyers and suppliers in construction
Constructionline

Designing a platform to connect buyers and suppliers in construction

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Organisational design for a perfect launch
Vorwerk

Organisational design for a perfect launch

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Guiding principles for immigration services
Norwegian Directorate of Immigration (UDI)

Guiding principles for immigration services

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A new offer to tackle missed appointments
Pfizer

A new offer to tackle missed appointments

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Reducing barriers to insurance
Gjensidige

Reducing barriers to insurance

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Re-thinking the branch office
Gjensidige

Re-thinking the branch office

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A satisfying energy bill
Hafslund

A satisfying energy bill

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Keeping the machines in service
NCR

Keeping the machines in service

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The post office in the Internet age
Post Office

The post office in the Internet age

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Refining career advice
Skills Development Scotland

Refining career advice

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Delivering sales through service
Trane

Delivering sales through service

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Delivering employability
Sunderland

Delivering employability

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Defining a multichannel retain strategy
Dixons

Defining a multichannel retain strategy

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Rapidly growing a new mobility service
Streetcar

Rapidly growing a new mobility service

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Delivering ‘fit for future stations’
London Underground | TfL

Delivering ‘fit for future stations’

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Launching the UK’s first mobile payment service
Orange

Launching the UK’s first mobile payment service

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Defining the Quicar car club
Volkswagen

Defining the Quicar car club

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First the service then the train
Thai Government

First the service then the train

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A new ticketing system for a pioneer city
Setransp

A new ticketing system for a pioneer city

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Rethinking the gas station customer experience
Petrobras

Rethinking the gas station customer experience

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Revolutionising academic publishing
Jisc

Revolutionising academic publishing

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A bank with 150 service designers
Itau

A bank with 150 service designers

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