A selection of our client work
Our 20+ years of experience in service design, innovation and customer-centricity has led to 1000+ projects which we cannot possibly all showcase to you. Find a selection below. Get in touch
Home appliance company
Extending product life and stimulating circular behaviour
Logistics company
A Sustainability Compass for a US logistics giant
Community Dental Services
Supporting clinicians to redesign the care pathway
Public Health England
Designing a service to help teams evaluate and prioritise digital health services
Millstream | Tenders Direct
Redesigning the Tenders Direct service to drive sales and retention
London Underground | TfL
Engaging staff for successful change
Public Health England
Creating a digital mental wellbeing service for Londoners
Amsterdam city council
Co-designing a safer Red Light district for Amsterdam
Gjensidige
Extreme Customer Orientation in Insurance
Constructionline
Designing a platform to connect buyers and suppliers in construction
Tyco Simplex Grinnell
Adaptable safety for all kinds of business
Zilveren Kruis
Creating useful insights fast
Vodafone Ziggo
Switching a tv service to digital seamlessly
J.P. Morgan
Improving the internal IT experience at JPMorgan
Deutsche Telekom
Innovating a smart home proposition
Zilveren Kruis
Brand driven service innovation in insurance
Public Health England
Health Check: Increasing uptake and impact
Zodiac Aerospace
Servitization roadmapping in aerospace
Oslo University hospital
Structuring a new system for patient information
Whipcar
Innovating P2P car sharing
Royal and Ancient Polar Bear Society
Improving the tourist experience in Hammerfest
Telefonica
Refining the in-store telecoms experience
Barclaycard
Pioneering an early mobile payment service
Desktop Genetics
Servicing high-tech lab equipment
Streetcar
Pioneering a car sharing service
Tyco Simplex Grinnell
Shifting safety and security strategy from products to service
Sykehjemsetaten
Defining a city’s vision for sustainable elderly care
Oslo University hospital
Specifying a dementia friendly welfare offering
Oslo University hospital
Optimising an interactive queuing service for patients
Kysthospitalet Rehabilitation Centre
Redesigning the patient rehab experience
St. Nicholas Hospice
A public health approach to palliative care
NHS (Ealing PCT)
A discovery project from pregnancy to early years
NHS (Ealing PCT)
Delivering better services for living with MS
Willow Bank Surgery
Designing family centred care with a GP surgery
Telemark Hospital
Responding to mental health emergencies
Rahana Life
Livewell: Developing connection for over 65’s
Deichman Library
Service innovation for a future library
South Tyneside Council
Helping SMEs to compete for public sector contracts
Neighbourhood Watch
Defining a new online community for local security
Restorative Justice Council
Empowering young victims of crime
Santander
Creating a richer recruitment experience
Gateshead College
Ensuring successful college enrolment in NE England
Bibby Financial Services
Designing a new B2B digital first insurance proposition
Student Loan Company
Making higher education accessible for all
Gateshead College
Ensuring successful college enrolment in North East England
Oslo Education Authority
Redesigning vocational training in the car industry
Ordnance Survey
A future proofed ecosystem strategy for mapping
North Norway Travel
Creating a seamless travel experience in North Norway
Thai Government
Designing a high speed rail network with Thai character
Norwegian Directorate of Immigration (UDI)