Lead Service Design
Career

Lead Service Design

Livework is looking for a leader in our London Studio who can help sustainably grow our business.

Livework London is experiencing significant growth, so we’re expanding our leadership team with a new senior position. This role will be instrumental in continuing to drive growth through new business and repeat sales in our core offerings, markets and accounts.

The ideal candidate will have strong skills, experience and knowledge in the areas of service design, business transformation and professional services. This position will report to the Studio Director and will work closely with the founding Partner and other leaders to manage and oversee the studio team, the execution of projects and business development. We are looking to fill either maternity cover and/or permanent roles.

Key areas of responsibility are:

  • Create and pitch approaches to solve client and prospect challenges
  • Lead a portfolio of large, complex projects
  • Develop existing client relationships through excellent project delivery and strategic advisory partnerships
  • Grow the Livework London client portfolio through networking and contributing to Livework’s thought leadership
  • Lead, coach and grow a team of professional service designers, researchers and change management consultants

Who we are looking for:

The person we are looking for has 10 years of experience and operates on a senior manager to EVP level. Current or past job titles could include Head of Customer Experience, VP of Digital, EVP / Director of Innovation, Service Design Lead. You could also be a self employed contractor right now with the right level of experience and eager to join a team of experts in the field. You have a strong portfolio of meaningful work that shows you understand, from practice, how service design creates business impact and value for humans and organisations.

As a person, you fit in with a team that has high standards, is eager to learn and attracted to complex challenges that have a positive impact on the way people live and work. You have an open, empathic leadership style and are result oriented and impact driven. You can hold yourself and your team to a healthy and productive life and work balance. As a member of the leadership team you value other team member opinions, but do not shy away from defending your own. You are eager to grow personally and professionally. You are a team player.

About Livework:

Livework drives customer centricity by design. We’re 90+ people worldwide, with a clear mission to improve society and business through service design.

We’re a growing organisation, working internationally from locations in Rotterdam, London and Sao Paulo. We’re proud of the work we do, which aims to put human needs at the heart of what organisations do, whilst also making them more effective and profitable.

We work for clients like Public Health England, Mastercard, Danone, Adidas, Lufthansa and even an international producer of horse shoes. Variety is one of the great benefits of being a Liveworker!

>>> Apply here <<<

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