Customers need
human services

Over the last 15 years we have pioneered service design and helped our clients deliver more human services to their customers. We know that digitalisation and transformation are seen as do or die for many organisations. And to a certain extent, we agree. However, we are here to remind you that at the end of the day your customers are first and foremost humans. By merging your knowledge about the organisation's capabilities and our deep understanding of human behaviour, we can design the future together.

The pioneers of service design

The pioneers of service design

Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver more human services.

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We create impact for our clients

We create impact for our clients

We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.

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An outside-in approach

An outside-in approach

We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.

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Clients View all (212)

Client cases View all (28)

A 100% digital investment service that meets human needs
Rico

A 100% digital investment service that meets human needs

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Designing for peace of mind
Tyco Simplex Grinnell

Designing for peace of mind

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Customer experience transformation
Europcar

Customer experience transformation

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A needs-based maintenance service
Kone

A needs-based maintenance service

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Order our books now!

Our books are for anyone who is interested in services and how design can help innovate and improve customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. These books provide the insight into how to apply service design in your business.

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Upcoming events View all (3)

DOERS - Central European service design conference Conference
8 March 2018 - Budapest

DOERS - Central European service design conference

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Oslo Business Forum 2018 Conference
10 April 2018 - Oslo

Oslo Business Forum 2018

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Spring Servitization Conference 2018: Driving Competitiveness Conference
14 May 2018 - Copenhagen

Spring Servitization Conference 2018: Driving Competitiveness

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Latest Magazine
The future of healthcare: getting off to a good start

The future of healthcare: getting off to a good start

A good overall experience significantly influences positive health outcomes. People get better, faster if their whole being is cared for - emotional and practical support can be as important as the actual medical care. But what constitutes an ...

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Latest Presentation
Ideation

Ideation

Ideation is so much more than brainstorming. In our work ideation is more convergent than divergent, more strategic than tactical, more guided than random and more purposeful than explorative. Ideation requires vision, focus, creativity and trial ...
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Latest Blog
How reorgs destroy value and what to do about it

How reorgs destroy value and what to do about it

I hear from lots of clients how they're going through reorgs. The pattern is predictable. A new CEO arrives, they look at the world, often through the expert eyes of a big-5 consultancy firm, and deem the organisation to be poorly suited to the ...
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Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

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