• Livework Studio is a global pioneer of service design
  • We make a difference for customers and organisations
  • We merge creativity, design, research and consultancy

When we say design
we mean business

Over the last 15 years we have pioneered service design and made a difference for customers and organisations. We merge creativity, design, research and consultancy to help organisations deliver a great customer experience and achieve tangible business results.

About
Pioneers of service design

Pioneers of service design

Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver better services.

Read more
Offer
We create impact for our clients

We create impact for our clients

We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.

Read more
Approach
An outside-in approach

An outside-in approach

We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.

Read more

Clients View all (210)

Client cases View all (25)

A needs-based maintenance service
Kone

A needs-based maintenance service

View case
Increasing value in a changing media landscape
NRC Media

Increasing value in a changing media landscape

View case
Redesigning the Tenders Direct service to drive sales and retention
Millstream | Tenders Direct

Redesigning the Tenders Direct service to drive sales and retention

View case
Designing a platform to connect buyers and suppliers in construction
Constructionline

Designing a platform to connect buyers and suppliers in construction

View case
placeholder alt tag

Order our books now!

Our books are for anyone who is interested in services and how design can help innovate and improve the customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. These books provides the insight into how to apply service design in your business.

Read more

Upcoming events View all (2)

Service design days Barcelona Conference
6 October 2017 - Barcelona

Service design days Barcelona

View event
Service Design in Business Conference
21 November 2017 - London

Service Design in Business

View event
Latest Magazine
Delivering next level customer journey improvement

Delivering next level customer journey improvement

Customer Journey Improvement is a key service of Livework’s and has been at the core of our practice for our 16 year history. Over the years we’ve developed a rigorous approach to making real, on-the-ground improvements to client customer ...

Read more
Latest Presentation
Micro Dynamics for Service Design Adoption

Micro Dynamics for Service Design Adoption

Micro Dynamics for Service Design Adoption provides a theoretical model and practical evidence that supports scaling Service Design as a critical capability in a global corporation.
View presentation
Latest Blog
Insights from service design leaders

Insights from service design leaders

Before joining Livework, I led service design in a big FTSE100 and although it was rewarding in many ways, I’ll admit to feeling pretty isolated at times.
Read more
placeholder alt tag

Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

View Liveworkers