
The pioneers of service design
Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver more human services.
Over the last 15 years we have pioneered service design and helped our clients deliver more human services to their customers. We know that digitalisation and transformation are seen as do or die for many organisations. And to a certain extent, we agree. However, we are here to remind you that at the end of the day your customers are first and foremost humans. By merging your knowledge about the organisation's capabilities and our deep understanding of human behaviour, we can design the future together.
Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver more human services.
We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.
We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.
Our books are for anyone who is interested in services and how design can help innovate and improve customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. These books provide the insight into how to apply service design in your business.
Read moreThe world of luxury is undergoing a transformation. There’s a growing desire for the experience of a relationship with a luxury brand rather than merely owning products. It’s an expectation that every interaction, whether via tech or in ...
We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.
View Liveworkers