Customers need
human services

Over the last 15 years we have pioneered service design and helped our clients deliver more human services to their customers. We know that digitalisation and transformation are seen as do or die for many organisations. And to a certain extent, we agree. However, we are here to remind you that at the end of the day your customers are first and foremost humans. By merging your knowledge about the organisation's capabilities and our deep understanding of human behaviour, we can design the future together.

The pioneers of service design

The pioneers of service design

Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver more human services.

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We create impact for our clients

We create impact for our clients

We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.

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An outside-in approach

An outside-in approach

We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.

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Clients View all (211)

Client cases View all (26)

Customer experience transformation
Europcar

Customer experience transformation

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A needs-based maintenance service
Kone

A needs-based maintenance service

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Increasing value in a changing media landscape
NRC Media

Increasing value in a changing media landscape

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Redesigning the Tenders Direct service to drive sales and retention
Millstream | Tenders Direct

Redesigning the Tenders Direct service to drive sales and retention

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Order our books now!

Our books are for anyone who is interested in services and how design can help innovate and improve customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. These books provide the insight into how to apply service design in your business.

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Latest Magazine
Service Design in Business Conference: Our top 3 takeaways

Service Design in Business Conference: Our top 3 takeaways

Livework co-hosted the second annual Service Design in Business conference last week, in London. We thought we’d summarise the main themes that emerged from the two days of excellent talks.

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Latest Presentation
Building internal capabilities on all levels to reveal the missing link

Building internal capabilities on all levels to reveal the missing link

Medistim has a global position in delivering medical devices that provides quality assurance during surgery, but wanted a better understanding of their customers needs and to build capabilities for a human-centred approach. In this session Medistim ...
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Latest Blog
How reorgs destroy value and what to do about it

How reorgs destroy value and what to do about it

I hear from lots of clients how they're going through reorgs. The pattern is predictable. A new CEO arrives, they look at the world, often through the expert eyes of a big-5 consultancy firm, and deem the organisation to be poorly suited to the ...
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Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

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