• Livework Studio is a global pioneer of service design
  • We make a difference for customers and organisations
  • We merge creativity, design, research and consultancy

When we say design
we mean business

Over the last 15 years we have pioneered service design and made a difference for customers and organisations. We merge creativity, design, research and consultancy to help organisations deliver a great customer experience and achieve tangible business results.

About
Pioneers of service design

Pioneers of service design

Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver better services.

Read more
Offer
We create impact for our clients

We create impact for our clients

We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.

Read more
Approach
An outside-in approach

An outside-in approach

We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.

Read more

Clients View all (209)

Client cases View all (23)

Increasing value in a changing media landscape
NRC Media

Increasing value in a changing media landscape

View case
Redesigning the Tenders Direct service to drive sales and retention
Millstream | Tenders Direct

Redesigning the Tenders Direct service to drive sales and retention

View case
Designing a platform to connect buyers and suppliers in construction
Constructionline

Designing a platform to connect buyers and suppliers in construction

View case
Organisational design for a perfect launch
Vorwerk

Organisational design for a perfect launch

View case
placeholder alt tag

Order our books now!

Our books are for anyone who is interested in services and how design can help innovate and improve the customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. These books provides the insight into how to apply service design in your business.

Read more

Upcoming events View all (15)

Design Thinking & Innovation Week Course
20 March 2017 - London

Design Thinking & Innovation Week

View event
Servitization Round table - join the revolution Round table
16 March 2017 - Rotterdam

Servitization Round table - join the revolution

View event
Latest Magazine
Servitization mapping: <br/>A practical tool to explore strategic directions in a servitization shift

Servitization mapping:
A practical tool to explore strategic directions in a servitization shift

As clients become more demanding, price erosion continues and competition intensifies, manufacturing companies are forced to change their business model to create higher and more solid sourced revenue streams and profits.

Read more
Latest Presentation
Customer Journey Mapping, putting the customer at the heart of innovation

Customer Journey Mapping, putting the customer at the heart of innovation

A short introduction on Customer Journey Mapping as presented by Erik Roscam Abbing on Bouwkennis Business Club, 16 February 2017
View presentation
Latest Blog
Thank you, Uber!

Thank you, Uber!

Uber has seen its share of legal action lately. Recently, members of the Norwegian Taxi union have been ‘collecting evidence’ that Uber and its drivers provide personal transport in an illegal manner, and the recent decision of the UK courts in ...
Read more
placeholder alt tag

Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

View Liveworkers