Persistent trends in <br /> Service Design

Persistent trends in
Service Design

The impact of the pandemic on four key business challenges

The clue is in the name: Livework. We improve the way people live and work. We do this by designing services that are better for the people who use and deliver them.

Our mission and the people who make it happen.

Who we are

The work we do and how we do it.

What we do

Most clients come back. Find out why.

Happy clients
CX Playbook at adidas: A standardised approach for practicing customer-centricity

Client work

CX Playbook at adidas: A standardised approach for practicing customer-centricity Read more

The clients we work with

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Matthew Hudson

“TfL has worked on a number of projects with Livework. They have consistently delivered an essential customer-focused perspective to the delivery and operation of change programmes.”

  • Matthew Hudson
  • Head of Strategy, Technology and Data, Transport for London
Kathy Nothstine

“The team at Livework was able to get up to speed incredibly quickly on a complex topic with many moving parts. We found their approach to be invaluable in informing the challenges we are putting forward to innovators to solve, as well as the structure of our prize process itself”

  • Kathy Nothstine
  • Head of Future Cities, Nesta
Ralf Thierling

“Truly customer-centric insight lead to higher quality of the concept. Collaboration with management was high and effective. Integration with business teams much better than with other Kone design projects.”

  • Ralf Thierling
  • Head of Maintenance Services, Kone
We want people to bring their full selves to work. That’s how we’re able to design solutions that make life better.

Liveworkers

We want people to bring their full selves to work. That’s how we’re able to design solutions that make life better. Meet the team

The building blocks of customer centricity

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We study human behaviour and combine knowledge from academic research with real life insights from our work.

Livework insight

We study human behaviour and combine knowledge from academic research with real life insights from our work. Learn more

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