Customers need
human services

Over the last 15 years we have pioneered service design and helped our clients deliver more human services to their customers. We know that digitalisation and transformation are seen as do or die for many organisations. And to a certain extent, we agree. However, we are here to remind you that at the end of the day your customers are first and foremost humans. By merging your knowledge about the organisation's capabilities and our deep understanding of human behaviour, we can design the future together.

The pioneers of service design

The pioneers of service design

Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver more human services.

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We create impact for our clients

We create impact for our clients

We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.

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An outside-in approach

An outside-in approach

We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.

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Clients View all (212)

Client cases View all (28)

A 100% digital investment service that meets human needs
Rico

A 100% digital investment service that meets human needs

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Designing for peace of mind
Tyco Simplex Grinnell

Designing for peace of mind

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Customer experience transformation
Europcar

Customer experience transformation

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A needs-based maintenance service
Kone

A needs-based maintenance service

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Order our books now!

Our books are for anyone who is interested in services and how design can help innovate and improve customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. These books provide the insight into how to apply service design in your business.

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Upcoming events View all (3)

Summer course: Service design basics Summer course
16 August 2018 - Houten, Nederland

Summer course: Service design basics

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Summer course: service design leadership Summer course
20 August 2018 - Houten, Nederland

Summer course: service design leadership

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Summer course: service design masterclass Summer course
21 August 2018 - Houten, Nederland

Summer course: service design masterclass

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Latest Magazine
Nudges aren’t the holy grail of behaviour change

Nudges aren’t the holy grail of behaviour change

The crucial factor to achieving lasting impact on behaviour change is getting people in the right mindset and ensuring they’re engaged at the right time. We’ve been researching customer behaviour with the Delft University of Technology and ...

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Latest Presentation
Rational overrides: influencing behaviour beyond nudging

Rational overrides: influencing behaviour beyond nudging

Service organizations struggle to understand and change customer behaviour since it is complex, dynamic, multidimensional and very often not rational. Behavioural sciences can provide us with the ability to more fundamentally understand, predict and ...
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Latest Blog
July's reads

July's reads

I read a lot. Mostly not about service design. Because I need to keep a fresh perspective. And because sharing is caring I will offer you a monthly selection of three articles that inspired me, or made me (re)think. Served with a bit of personal ...
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Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

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