Customer centricity
by design
This whitepaper is a collection of articles that summarises our approach to customer centricity
The clue is in the name: Livework. We improve the way people live and work. We do this by designing services that are better for the people who use and deliver them.
Our mission and the people who make it happen.
Who we areThe work we do and how we do it.
What we doMost clients come back. Find out why.
Happy clients
Client work
CX Playbook at adidas: A standardised approach for practicing customer-centricity Read more
“TfL has worked on a number of projects with Livework. They have consistently delivered an essential customer-focused perspective to the delivery and operation of change programmes.”
“The team at Livework was able to get up to speed incredibly quickly on a complex topic with many moving parts. We found their approach to be invaluable in informing the challenges we are putting forward to innovators to solve, as well as the structure of our prize process itself”
“Truly customer-centric insight lead to higher quality of the concept. Collaboration with management was high and effective. Integration with business teams much better than with other Kone design projects.”
Liveworkers
We want people to bring their full selves to work. That’s how we’re able to design solutions that make life better. Meet the teamThe building blocks of customer centricity
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