Welcome to<br/> Livework Studio

Welcome to
Livework Studio

Monthly Magazine

Service Design Sprints: Merging customer experience with agile

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CHALLENGE

Challenge 1: Get the basics right and achieve customer experience excellence

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Behind the scenes

Service Design for Business: Behind the scenes

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  • Livework Studio is a global pioneer of service design
  • We make a difference for customers and organisations
  • We merge creativity, design, research and consultancy

When we say design
we mean business

Over the last 15 years we have pioneered service design and made a difference for customers and organisations. We merge creativity, design, research and consultancy to help organisations deliver a great customer experience and achieve tangible business results.

About
Pioneers of service design

Pioneers of service design

Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver better services.

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Offer
We create impact for our clients

We create impact for our clients

We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.

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Approach
An outside-in approach

An outside-in approach

We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.

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Clients View all (210)

Client cases View all (25)

A needs-based maintenance service
Kone

A needs-based maintenance service

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Increasing value in a changing media landscape
NRC Media

Increasing value in a changing media landscape

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Redesigning the Tenders Direct service to drive sales and retention
Millstream | Tenders Direct

Redesigning the Tenders Direct service to drive sales and retention

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Designing a platform to connect buyers and suppliers in construction
Constructionline

Designing a platform to connect buyers and suppliers in construction

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Order our books now!

Our books are for anyone who is interested in services and how design can help innovate and improve the customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. These books provides the insight into how to apply service design in your business.

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Upcoming events View all (2)

Servide design days Barcelona Conference
6 October 2017 - Barcelona

Servide design days Barcelona

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Service Design in Business Conference
21 November 2017 - London

Service Design in Business

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Latest Magazine
Service Design Sprints: Merging customer experience with agile

Service Design Sprints: Merging customer experience with agile

Agile development is the new norm to innovate quicker and smarter in a digital world. But clients now want to go further, to design great customer propositions that get adopted, and which provide great customer experiences across all channels. To ...

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Latest Presentation
Micro Dynamics for Service Design Adoption

Micro Dynamics for Service Design Adoption

Micro Dynamics for Service Design Adoption provides a theoretical model and practical evidence that supports scaling Service Design as a critical capability in a global corporation.
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Latest Blog
From Healthcare to<br/> Hoof Care

From Healthcare to
Hoof Care

As consulting designers, we work with clients in a wide and often unpredictable array of industries and sectors. A client could be anyone from a hospice care provider, financial advisors, a primary school student council, or a horseshoe ...
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Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

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