Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver more human services.

We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.

We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.

Over the past few weeks, we’ve struggled to come to grips with what GDPR means for us at Livework. Though largely an exercise in frustration, we learned a few things along the way.

Delivering good products and services has long been thought to create loyal, repurchasing customers. Adding a loyalty program or two and customers should be even more satisfied, right? Wrong. Products and services are merely the basis of commercial ...

There are numerous reasons why I wanted to work at Livework: the great team, the variety of clients and the awesome role they had carved out for me. Equally important is that service design is the must-have drill for your quarter inch hole. Let me ...