Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver better services.

We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.

We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.

Customer Journey Improvement is a key service of Livework’s and has been at the core of our practice for our 16 year history. Over the years we’ve developed a rigorous approach to making real, on-the-ground improvements to client customer ...