• Livework Studio is a global pioneer of service design
  • We make a difference for customers and organisations
  • We merge creativity, design, research and consultancy

When we say design
we mean business

Over the last 15 years we have pioneered service design and made a difference for customers and organisations. We merge creativity, design, research and consultancy to help organisations deliver a great customer experience and achieve tangible business results.

About
Pioneers of service design

Pioneers of service design

Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver better services.

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Offer
We create impact for our clients

We create impact for our clients

We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.

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Approach
An outside-in approach

An outside-in approach

We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.

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Clients View all (211)

Client cases View all (26)

Customer experience transformation
Europcar

Customer experience transformation

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A needs-based maintenance service
Kone

A needs-based maintenance service

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Increasing value in a changing media landscape
NRC Media

Increasing value in a changing media landscape

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Redesigning the Tenders Direct service to drive sales and retention
Millstream | Tenders Direct

Redesigning the Tenders Direct service to drive sales and retention

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Order our books now!

Our books are for anyone who is interested in services and how design can help innovate and improve the customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. These books provides the insight into how to apply service design in your business.

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Upcoming events View all (1)

Service Design in Business 2017 conference Conference
21 November 2017 - London

Service Design in Business 2017 conference

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Latest Magazine
4 secrets to successful disruption through Service Design

4 secrets to successful disruption through Service Design

Service design methodologies like deep customer research, co-creation, and rapid prototyping are great to help organisations to optimise customer experiences and the business processes that support them. But at Livework we have evidence that they ...

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Latest Presentation
Architecting the target customer experience

Architecting the target customer experience

Digital customers are pioneering far ahead of most businesses. Today's connected customer no longer wants a product, they demand an experience, which fits their needs. This presentation will present opportunities for businesses to develop and evolve ...
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Latest Blog
How reorgs destroy value and what to do about it

How reorgs destroy value and what to do about it

I hear from lots of clients how they're going through reorgs. The pattern is predictable. A new CEO arrives, they look at the world, often through the expert eyes of a big-5 consultancy firm, and deem the organisation to be poorly suited to the ...
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Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

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