Customers need
human services

Over the last 15 years we have pioneered service design and helped our clients deliver more human services to their customers. We know that digitalisation and transformation are seen as do or die for many organisations. And to a certain extent, we agree. However, we are here to remind you that at the end of the day your customers are first and foremost humans. By merging your knowledge about the organisation's capabilities and our deep understanding of human behaviour, we can design the future together.

The pioneers of service design

The pioneers of service design

Livework pioneered the development of service design as a discipline and continues to push the boundaries to create value for our clients and ultimately to deliver more human services.

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We create impact for our clients

We create impact for our clients

We collaborate with our clients to tackle business challenges. To do this we understand your customers and engage your organisation. We help to set strategic direction through to implementing improvements.

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An outside-in approach

An outside-in approach

We help our clients to bring an outside-in approach to their challenges and opportunities. We structure this work into six phases that we call; understand, imagine, design, create, enable and improve.

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Clients View all (212)

Client cases View all (28)

A 100% digital investment service that meets human needs
Rico

A 100% digital investment service that meets human needs

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Designing for peace of mind
Tyco Simplex Grinnell

Designing for peace of mind

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Customer experience transformation
Europcar

Customer experience transformation

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A needs-based maintenance service
Kone

A needs-based maintenance service

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Order our books now!

Our books are for anyone who is interested in services and how design can help innovate and improve customers’ experience. Service design offers people in business, or government organisations, a new and powerful way to approach challenges, impact results and undertake change. These books provide the insight into how to apply service design in your business.

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Latest Magazine
Interacting with Customers: Lessons from GDPR

Interacting with Customers: Lessons from GDPR

Over the past few weeks, we’ve struggled to come to grips with what GDPR means for us at Livework. Though largely an exercise in frustration, we learned a few things along the way.

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Latest Presentation
Design for relationships ServDes 2018

Design for relationships ServDes 2018

Delivering good products and services has long been thought to create loyal, repurchasing customers. Adding a loyalty program or two and customers should be even more satisfied, right? Wrong. Products and services are merely the basis of commercial ...
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Latest Blog
Service Design, the must-have drill for your quarter inch hole

Service Design, the must-have drill for your quarter inch hole

There are numerous reasons why I wanted to work at Livework: the great team, the variety of clients and the awesome role they had carved out for me. Equally important is that service design is the must-have drill for your quarter inch hole. Let me ...
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Meet our fantastic team

We strive to deliver work that is extremely useful to our clients and their situation. We work together with people to understand challenges and move beyond them through close follow-up, well-defined designs and clear communication. This enables sustainable results, with real and lasting business impact.

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